As if workers compensation case management wasn?t already bad enough insurance companies are now certain to outsource off-shore.?? It seems as though the information we received a few months back was spot on ? insurers were going to aggressively cut benefits and case manager jobs? all driven by bonus incentives .? This goes to show that QBE understand that case managers no longer need to meet the rehabilitation needs of injured workers to the extent they have been required to in the past
Exclusive: Workers comp jobs go overseas
INJURED workers will have their compensation claims processed overseas after a major insurer shed 700 jobs.
QBE, one of the insurers licensed to process WorkCover claims, is sending 700 jobs to the Philippines ? 46 of which are workers compensation claim officer jobs.
This comes only a year after the state government slashed weekly benefits and made it harder for injured workers to qualify for compensation payments. As a licensed insurer, QBE is contracted by the state government to process WorkCover claims.
Unions NSW secretary Mark Lennon said the offshoring of jobs would make it even harder for injured workers to have their compensation claims assessed.
?(Premier) Barry O?Farrell needs to pick up the phone to John Neal at QBE immediately and explain to him that sending these critically important jobs offshore is simply not on,? he said.
?The insurance industry has had a huge free-kick through the cuts to workers? compensation entitlements and it?s time the government pressured them to promote Australian jobs, through every tool at its disposal.?
A spokesman for Finance Minister Greg Pearce said QBE?s decision was a commercial one.
?There is no formal departmental or WorkCover policy regarding offshore management of workers compensation claims,? he said.
But opposition treasury spokesman Michael Daley said it was up to Mr O?Farrell to reverse the decision.
?Barry O?Farrell should issue a direction to the other insurance companies that offshoring WorkCover jobs is not acceptable,? he said.
When Greens MP David Shoebridge asked Mr Pearce in parliament last year about the possibility of WorkCover jobs being sent overseas, Mr Pearce did not answer the question. ?Regardless of the training, a case manager in Manila will have great difficulty understanding an injured worker in Silverwater,? Mr Shoebridge said.
A QBE spokeswoman confirmed 700 jobs would go offshore, but claimed many of the jobs would be cut through natural attrition.
?John Neal, group chief executive officer of QBE Insurance Group, has confirmed QBE?s operational transformation program would involve the creation of at least 700 jobs in our Philippines office,? she said. ?While this will lead to a reduction in total employees in QBE?s operations in Australia, this will be predominantly managed through a combination of natural staff turnover and staff redeployment.?
Source: http://www.injuredworkerssupport.org.au/?p=5722
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